Writing on UX
I’ve written some blog posts over the past few years about UX research and conversation design. Links below!
Some clients really put the greatest emphasis on quantitative data. While quant is very useful for measuring change, severity, and other product metrics, it can’t explain behaviour.
Read about how qualitative research is needed to support quantitative metrics →
Demystifying UX Research: Qualitative Methods
(Less) Risky Business: The Role Research Plays in Mitigating Risk
This blog explores some of the ways that doing research with your end users can help to offset the risks of building a new product or making big changes to a current product or flow.
Maximizing Value Through Usability Testing
Not everyone understands what usability testing is, and how testing with just a few users can help a team create better solutions.
Conversing About Conversation
I chatted with a solution architect about our opinions on conversation design, which we were working on together at the time.
Is Conversation Design Right For You(r) Users?
When Alexa and Google Home started gaining popularity, we had some clients who wanted to explore conversaton design, even if it might not have been the best solution for their problems.